Name of Company:
Address:
Name of Respondent:
Position:
Date:
1. What are your major products or services?
□ Food and Drink □ Communications □ Lifestyle
□ IT □ Beauty/Cosmetics □ health and Fitness
□ Stationary □ household □ Clothing □ Gifts
□ Other (please state)…………………………
……………………………………………………
……………………………………………………
2. Who are your main clients? Again tick box
□ Local Area □ Cornwall Area □ UK (excluding Cornwall)
□ Internet □ Mail-order □ Other (please state)…………. ……………………………………………………………………………
3. Are you an □ independent or □ multiple trader? (Please tick)
3a. How many other branches does your outlet have?
□ 1-3 □ 4 – 6 □ over 7
3b. Are your other branches based in;
□ Cornwall □ South West □ National □ International
4. How many staff do you employ?
□ 1- 5 □ 6 – 12 □ 13 – 25 □ over 25
5. Does your business have significant seasonal staff recruitment levels?
□ yes □ No
5a. If so how many extra staff do you employ?
□ 1 – 3 □ 4 – 6 □ over 7
6. Overall in the last 2 -3 years, have your employment levels
□ increased □ decreased □ stayed the same?
6a. How much have your employment levels changed by?
□ + 1 □ + 2 □ + 3 □ + 4 □ Over 5
□ - 1 □ - 2 □ - 3 □ - 4 □ More than 5
7. In the next 2 – 3 years, do you anticipate your employment levels will
□ increased □ decreased □ stayed the same?
7a. How many employees will this involve?
□ + 1 □ + 2 □ + 3 □ + 4 □ Over 5
□ - 1 □ - 2 □ - 3 □ - 4 □ More than 5
8. Do you train your staff?
□ Yes □ No
If no please state why…………………………...
……………………………………………………...
……………………………………………………...
8a. If yes how many times a year?
□ 1 – 3 □ 4 – 7 □ 8 – 10 □ more than 10
9. Do you have a staff skills training budget?
□ Yes □ No
If no please state why…………………………...
……………………………………………………..
……………………………………………………..
If yes how much?
□ £100 □ £200 □ £300 □ £ 400 □ £500
□ Other (please state)…………………………………………………...
10. Do you currently have any vacancies which are proving difficult to fill?
□ Yes □ No
If yes please state why and how many ………………………..
……………………………………………………
……………………………………………………
11. Are you currently experiencing a shortage of skilled people to undertake the jobs you are offering?
□ Yes □ No
If yes how many? □ 1-3 □ 4-6 □ 7- 10 □ over 10
If yes what particular skills do you require?......
……………………………………………………...
……………………………………………………..
……………………………………………………..
12. Where would you go to find out information about training?
□ Business Link □ Job Centre □ Internet □ College
□ other please state:…………………………………….
…………………………………………………………….
…………………………………………………………….
13. What would entice you to get yourself, business and staff involved in training?
□ Business Development opportunities
□ Staff shortages □ Personal rewards
□ Media attention □ Increased profitability
□ Other (please state)………………………….
…………………………………………………….
………………………………………………………..
………………………………………………………..
14. Is there any specific training that you currently need?
□ Marketing □ IT □ Accounting □ Management
□ Customer Service □ Other (please state)..
……………………………………………………..
……………………………………………………..
……………………………………………………..
15. What are your major barriers to training?
□ Location □ Time □ Money
□ Other (please state)…………………………..
…………………………………………………….
……………………………………………………
……………………………………………………
16. Does your business currently use information communication technology?
□ Yes □ No
16a. If yes what do you use it for?
□ Email □ Sales □ Web Site □ Ordering/Purchasing
□ Advertising □ Other
(please state)……………………………………
…………………………………………………….
……………………………………………………..
17. Do you think that the internet will provide you will a way to generate more sales in the future?
□ Yes □ No
17a. If yes how many?....................................
Please explain your answer…………………….
………………………………………………………………………………………………………………………………………………………………………………
Thank you for completing this questionnaire
Date:
Email Address:
